Refund Policy

Last updated July 24, 2026

1. Monthly subscriptions

Monthly subscription charges are non-refundable. You can cancel at any time; access continues until the end of the current billing period and you will not be charged again.

2. Annual subscriptions

Annual subscriptions are eligible for a full refund if canceled within 14 days of the start of the annual billing period. After the 14-day window, annual charges are non-refundable for the remainder of the term, though you may still cancel to stop future renewals.

3. How to request a refund

Email support@visualrunner.com with your workspace name and the reason for the request. Eligible refunds are processed back to the original payment method through Stripe within a few business days.

4. Exceptions

We may make exceptions to this policy at our discretion, for example in cases of billing error or service outage materially affecting your ability to use the Service.